A unique ability allowing operators or supervisors to gain access to an ongoing chat with two mouse clicks, without an invitation or a switch from the operator who had initiated the chat. This means that any number of operators can talk to a single user or follow their chat.

Available for plans

More than one expert may be required for proper consulting when selling complex goods or services. In most cases, sales managers engage in dialogue with the visitors. If the potential customer has technical questions, or ones concerning specific services, an expert that will be able to answer such questions competently should then be engaged in the chat. Meanwhile the manager will remain in the chat and will follow the chat process and can at any moment recapture the initiative, proceeding with the sale.

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14 days absolutely free of charge. All features of the live chat software are available.