Inter-agent chat

It is often the case that an operator wants to send another operator certain information that should not be available to the visitor being chatted with. In this case, inter-operator chat comes in handy. Operators can exchange instant messages hidden from the visitor's eye right in the live chat widget and without the need to resort to other communication tools.

Available for plans
basic
pro

System operators are chatted with in the same window as site visitors. The need for inter-operator chat is felt especially strongly if the company employees are located in different offices or work remotely.

For instance, a manager does not possess sufficient knowledge on an issue the visitor is interested in, and wants to redirect a call. He notices that the chat number indicator for the expert on such issues shows a relatively high load. In this case, having called the colleague for dialog in one left-click, he can ascertain whether the colleague is ready to accept a call from another visitor. 

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14 days absolutely free of charge. All features of the live chat software are available.