Chat Tags

Additional fields and the operator's ability to customize them from the chat window are set by the system administrator.
This function allows to enter any additional information about your site's visitors in the pre-made table fields.
Using this mechanism you can assign various categories to the visitor. Further on all information can be forwarded to third-party programs in the most systematized form.

Available for plans

All the data introduced will be reflected in the reports of the live chat system. Netrox will enable you to control the filling of the mandatory fields and will not let you close the chat without the operator's entering of the required information.
This will positively affect the relevance of the customer data and is especially important for the companies that want to accumulate all the information in their internal filing systems.
- editing of permitted fields on the operator's site (name, phone, email and so on)
- controlled filling of mandatory fields upon exiting the chat
- assignment of custom categories to list boxes (For instance, "target customer"/"non-target customer"; "large"/"medium"/"small"; "prospect"/"cold prospect")
- ability to view the introduced information in reports and search by field.

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