All the data introduced will be reflected in the reports of the live chat system. Netrox will enable you to control the filling of the mandatory fields and will not let you close the chat without the operator's entering of the required information.
This will positively affect the relevance of the customer data and is especially important for the companies that want to accumulate all the information in their internal filing systems.
- editing of permitted fields on the operator's site (name, phone, email and so on)
- controlled filling of mandatory fields upon exiting the chat
- assignment of custom categories to list boxes (For instance, "target customer"/"non-target customer"; "large"/"medium"/"small"; "prospect"/"cold prospect")
- ability to view the introduced information in reports and search by field.