Features of Netrox SC live chat system which help integrating chat with variety of third-party software and services.
The Netrox live chat software works with popular site web analysis systems. All parameters related to the live chat operation are automatically forwarded to Google Analytics and Yandex.Metrika. To view information in these systems, just follow instructions to complete a simple settings procedure and you will receive the maximum of chat statistics directly in the Google Analytics and Yandex.Metrika interface.
Information about the visitor and the chat can be sent to any third-party systems directly from the Netrox live chat software. Flexible integration settings will enable you to receive data in your ERP, CRM and HelpDesk systems.
Additional fields and the operator's ability to customize them from the chat window are set by the system administrator.
This function allows to enter any additional information about your site's visitors in the pre-made table fields.
Using this mechanism you can assign various categories to the visitor. Further on all information can be forwarded to third-party programs in the most systematized form.