Real-time visitor list

Real-time visitor monitoring is one of the main features of the Netrox live chat software. At any given moment you have access to detailed information about each site visitor. This includes the city, country, IP address, link source, search query, number of viewed pages and current page, full history of visits and the log of earlier chats, screen resolution and info about the visitor's operation system. All this and much more you will see in the visitor list that instantly refreshes in real-time.

Available for plans

The visitor list reflects what is currently happening on your site. The table refreshes continuously, always displaying the latest data. The list can be quickly sorted by any column.

Status indication

Netrox offers a convenient visual indication system informing of the current state of the chat with a particular visitor. Thanks to the convenient bundling of the first two columns in the table you can easily determine the current chat status (call ongoing, my chat, others' chat, blocked, finished...), as well as who had the "final word" (the last message from you, another operator, visitor or robot). This, along with other functions, simplifies momentary situation analysis, minimizes delays and almost rules out the probability of a missed call.

Gone visitors

If a visitor has gone from the site, the system will illustrate that by making the table row pale. The visitor will remain in this state for some time and then will be completely removed from the list. Gone visitors disappear from the list only if you are not chatting with them. If a chat is open, the visitor will remain in the list until you close it.

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April 17,2017
Chat System Messages

Want to know more about the behavior of site visitors and your agents in the chat? This cool function of Netrox SC is for you!

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November 24,2016
Break feature

From now on it's unneccesary for agents to close the chat zone completely when they want to have just a short break. This new feature will help to complete the work.

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September 09,2016
Active lead generator

Add automatic invitations to your offline-form and you'll get more leads when your agents are offline.

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July 06,2016
Agent Reports

Detailed agent statistics is now available in Netrox SC live chat. A lot of information at your fingertips to reach the maximum agent performance.

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February 18,2016
Chat rating

There is a new opportunity in our chat. Now your site visitors will be able to assess the quality of agent advice in the chat.

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January 12,2016
Improved the integration with third-party systems

There was an additional opportunity to initiate a request from a live chat to the remote third-party system by the agent inputs the event to chat, and replenished the list of system variables are available for use in forming queries.

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January 10,2016
Improved offline messages

We improved our interface for viewing offline messages. In addition to a more modern appearance emails for receiving offline messages are now set individually for each website within the company account.

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August 25,2015
Integration with Google Analytics and Yandex.Metrika.

Refinement of integration with Google Analytics and Yandex.Metrika. Forwarding of data from the live chat system into popular website analysis systems.

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July 24,2015
Updated Auto-action engine

Auto-actions now work faster, more stable and have many new abilities.

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14 days absolutely free of charge. All features of the live chat software are available.