The visitor list reflects what is currently happening on your site. The table refreshes continuously, always displaying the latest data. The list can be quickly sorted by any column.
Netrox offers a convenient visual indication system informing of the current state of the chat with a particular visitor. Thanks to the convenient bundling of the first two columns in the table you can easily determine the current chat status (call ongoing, my chat, others' chat, blocked, finished...), as well as who had the "final word" (the last message from you, another operator, visitor or robot). This, along with other functions, simplifies momentary situation analysis, minimizes delays and almost rules out the probability of a missed call.
If a visitor has gone from the site, the system will illustrate that by making the table row pale. The visitor will remain in this state for some time and then will be completely removed from the list. Gone visitors disappear from the list only if you are not chatting with them. If a chat is open, the visitor will remain in the list until you close it.