The chat report includes both the summary data for the selected time span and a detailed chat report. The report enables you to evaluate the number of chats of various types: full, missed and of various degrees of completeness (based on the number of messages).
Statistics per operator
The data per operator if no less importance. For each manager you can view the time spent online throughout the selected time span, the call reaction and message response time. All temporal parameters, such as reaction time, chat length and others, are given in the summary as three values: minimum, average and maximum. Also the summary shows the number of messages and their share in the overall number per each operator that went online in the selected time span.
Detailed chats contain all messages by all participants. All the available information on the site visitor, including geographic data, contact details, link source and more, is given for each chat. Additionally, this section includes the list of all operators who participated in this chat.
The chat report can be filtered based on criteria such as city/country, chat originator, department, operator, link source, and more. Filtration allows you to obtain summaries only on the chats you are interested in.