Separate agent-report is available along with comparison tables of all chat agents. Select KPI's which correspond to your business the most and analyse it to improve agents performance.
Track your agents activity with detailed report for selected period of time. The information on total online time spent on serving visitors is available for each agent along with more precise breakdown in "Start date - End date" format.
The performance indicators such as visitor's wait time and agent's response time are of paramount importance. For maximum convenience we provide this information in several types. For each time KPI you can check maximum, minimum and the average values as well as breakdown of total number of chats in several time categories.
The visitor satisfaction statistics allows you for figuring out the quality of service that your agents offer to website's visitors. The five-point scale breakdown is available along with average, minimum, and maximum values.