Netrox SC live chat software features

The Netrox live chat system is a conversion-boosting tool.

The automation of the process of engagement of site visitors in dialogue, an individual approach to widget design, corporate systems integration tools and a powerful analytics module allow to gain maximum output from the chat.

Live chat core features

To ensure the best possible result the manager should not suffer from a lack of functions or their inadequate implementation. In the Netrox chat you will find the range of all necessary functions for conversation, and more: automatic actions, canned messages, a customizable chat interface, and much more.

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Live chat on mobile devices

Mobile devices become more and more a part of our work and other aspects of life with each passing day and hour. Mobile device-based visitor service should in no way be inferior to the service of desktop users. In turn, neither should your managers be tied to a desktop computer because of the live chat system. Netrox SC works with all popular mobile platforms. Android, iOS and Windows Phone applications are at your disposal, while the visitor chat window is fully adapted for displaying on mobile devices.

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Chat widget design

The live chat widget is a part of your website. It should not look like a foreign object. The Netrox SC design is practically unlimited in settings. Use pre-made templates or create your own versions of the widget appearance. If almost 1000 chat widget settings seem insufficient, upload your own widget directly through the live chat software interface. 

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Analytics

All chats are available for subsequent analysis. Netrox allows obtaining all the necessary data about chats and the efficiency of your operator's conversations with customers. 

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Offline lead form

The website chat works even when your operators are asleep. The offline widget form will be used if no operators are online. As is the case with everything in Netrox, the offline form is completely customizable independent of the online chat widget.

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Access rights and protection

If your site works on a protected HTTPS protocol, this will not become an obstacle for installing the live chat software. Speaking of protection, flexible distribution of access rights to settings, reports and sites based on roles will enable you to fully control the information flow and will minimize the risk of unauthorized changes.

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Multiple websites and agents

Large and complex organization structures are Netrox's forte. Flexible domain and subdomain settings, multilinguality, chat request distribution queue, operation schedule and other functions will help run your large company a convenient, well-orchestrated and transparent way. You can implement the operation pattern that suits you the most.

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Integrations

You want all information gathered in one place? The Netrox live chat can be integrated with ERP, CRM and HelpDesk systems. Additionally, the chat is easily coupled with the Google Analytics and Yandex.Metrika statistics services. 

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Start your free 14-day trial

14 days absolutely free of charge. All features of the live chat software are available.