Live chat is a unique way to quickly and efficiently communicate with those site visitors that would not have contacted you had it not been for the live chat software installed on your website.
This tool has a number of advantages compared to traditional means of communication. As opposed to a phone conversation, your manager can conduct several chats at once. To many people it is much easier to start a chat than to use their voice to talk.
In NETROX SC a dialogue can be started both by a visitor and an operator, the manager in your employ. A visitor can be sent a message at any time of his staying on the site and they will immediately receive the message.
Managers do not need to be distracted constantly sending out greeting messages. The software has a powerful automatic message system able to sent out messages on behalf the operator based on a multitude of adjustable criteria. Among them the search query, time spent on site or particular page, geographic data and many more.
Chatting is done real-time directly on the page of your site the visitor is currently on.
After fast and simple installation, the chat widget will appear on your site's pages, through which your visitor will be able to conduct chats with your company managers.
Your managers -- the chat operators -- talk to the visitors through a special interface or a mobile application. The operators get access to detailed information on where the visitor came from, based on what search query, which city they are from, on what page they are, which pages they have viewed, and much more.
When none of the operators are online, the site features an offline form that can be used to post a question, leaving one's contact details. The managers will see such messages upon logging into the system, as well as in their email inbox.