News and events

There was an additional opportunity to initiate a request from a live chat to the remote third-party system by the agent inputs the event to chat, and replenished the list of system variables are available for use in forming queries.

Refinement of integration with Google Analytics and Yandex.Metrika. Forwarding of data from the live chat system into popular website analysis systems.

The Netrox SC live chat software can be easily coupled with amoCRM using the remote system integration function.

A step toward full-scale integration with third-party systems. One of the most important advantages of the Netrox live chat software is its unsurpassed capabilities in fine-tuning the system. That includes full control of the design layout and behavior of the visitor's chat widget, the open API and flexible assignment of site access rights, the system user roles, the distribution of calls with account for the support line priorities and the recently introduced function of the site operator work schedule.

New API extension. Now users and websites can be created and deleted through the API.

There is an API available for sending information about the chats into CRM systems or other third-party systems.