News and events

What is going on with our live chat software?

Arrival of new functions, events, promotion campaigns. Stay tuned!

Category: Features
July 06,2016
Agent Reports

Detailed agent statistics is now available in Netrox SC live chat. A lot of information at your fingertips to reach the maximum agent performance.

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February 18,2016
Chat rating

There is a new opportunity in our chat. Now your site visitors will be able to assess the quality of agent advice in the chat.

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Category: Features, Lite
January 12,2016
Improved the integration with third-party systems

There was an additional opportunity to initiate a request from a live chat to the remote third-party system by the agent inputs the event to chat, and replenished the list of system variables are available for use in forming queries.

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January 10,2016
Improved offline messages

We improved our interface for viewing offline messages. In addition to a more modern appearance emails for receiving offline messages are now set individually for each website within the company account.

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Category: Features
August 25,2015
Integration with Google Analytics and Yandex.Metrika.

Refinement of integration with Google Analytics and Yandex.Metrika. Forwarding of data from the live chat system into popular website analysis systems.

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July 24,2015
Updated Auto-action engine

Auto-actions now work faster, more stable and have many new abilities.

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Category: Features, Basic, Pro, Triggers
June 10,2015
Copying and exporting/importing of the chat widget themes

The chat widget theme settings page has been updated! The page has become more concise and we added several useful functions that allow transferring themes from website to website much faster and in a more convenient way.

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May 05,2015
New function: Integration with CRM, Helpdesk and other remote systems.

There is a new powerful function now available in our live chat system! Having previously set up integration with any third-party system in the live chat interface, you can send all information on a chat with one left click or completely automatically.

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February 27,2015
Visitor field editor

A step toward full-scale integration with third-party systems. One of the most important advantages of the Netrox live chat software is its unsurpassed capabilities in fine-tuning the system. That includes full control of the design layout and behavior of the visitor's chat widget, the open API and flexible assignment of site access rights, the system user roles, the distribution of calls with account for the support line priorities and the recently introduced function of the site operator work schedule.

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