News and events

What is going on with our live chat software?

Arrival of new functions, events, promotion campaigns. Stay tuned!

Category: Analytics
April 17,2017
Chat System Messages

Want to know more about the behavior of site visitors and your agents in the chat? This cool function of Netrox SC is for you!

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Category: Analytics
July 06,2016
Agent Reports

Detailed agent statistics is now available in Netrox SC live chat. A lot of information at your fingertips to reach the maximum agent performance.

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August 25,2015
Integration with Google Analytics and Yandex.Metrika.

Refinement of integration with Google Analytics and Yandex.Metrika. Forwarding of data from the live chat system into popular website analysis systems.

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June 05,2014
Reports updated

Reports presentation redesigned and new functions added.
Now reports can be formed using various criteria.
New statistics information added.





Changes

+ reports redesigned
+ filters added (tyme, type, intitation, city, operator, department, source, request)
+ average contact duration for the period
+ overall number of operator messages for the period
+ overall number of operators for the period
+ operator call reaction time (min, max, avg)
+ operator contact time (min, max, avg)
+ number of chats with visitors without search query
+ "efficiency" and "share" parameters added
+ information on chat start time and last message time in chat for the operator
+ ability to hide headers and sending pages for each chat

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Category: Analytics
June 21,2012
A section on working with reports has been added to the manual

Instructions on working with the service reports have been added to the user manual

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Category: Analytics
June 15,2012
The service has been updated. The report system is now reworked.

We are happy to announce that the Netrox SC live chat system has been updated once again.

The report system for all payment plans has been overhauled; that includes the Lite plan.

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Category: Analytics