What is going on with our live chat software?
Arrival of new functions, events, promotion campaigns. Stay tuned!
Reports presentation redesigned and new functions added.
Now reports can be formed using various criteria.
New statistics information added.
+ reports redesigned
+ filters added (tyme, type, intitation, city, operator, department, source, request)
+ average contact duration for the period
+ overall number of operator messages for the period
+ overall number of operators for the period
+ operator call reaction time (min, max, avg)
+ operator contact time (min, max, avg)
+ number of chats with visitors without search query
+ "efficiency" and "share" parameters added
+ information on chat start time and last message time in chat for the operator
+ ability to hide headers and sending pages for each chat
We are happy to announce that the Netrox SC live chat system has been updated once again.
The report system for all payment plans has been overhauled; that includes the Lite plan.