News and events

New chat widgets have been released.

Reports presentation redesigned and new functions added.
Now reports can be formed using various criteria.
New statistics information added.




Changes

+ reports redesigned
+ filters added (tyme, type, intitation, city, operator, department, source, request)
+ average contact duration for the period
+ overall number of operator messages for the period
+ overall number of operators for the period
+ operator call reaction time (min, max, avg)
+ operator contact time (min, max, avg)
+ number of chats with visitors without search query
+ "efficiency" and "share" parameters added
+ information on chat start time and last message time in chat for the operator
+ ability to hide headers and sending pages for each chat

A new 1.07 update for the NETROX SC live chat software is available on Google Play The version's main feature is the application's new ability to work in background mode and receive notifications.
Now you will not miss a message from a visitor even if you are working with another Android application on your mobile phone.


Visitor chat widget

Since today all users of the 1C-BITRIX CMS can install our live chat system directly from 
their own profile on the 1C-BITRIX website

Direct link to our module
https://marketplace.1c-bitrix.ru/solutions/netrox.netroxsc/

Throughout 2014 we will be implementing the new Netrox SC system interface. As of today, a number of the live chat software pages have been renewed and new functions introduced.

The first ever live chat application optimized for the Windows 8 and Windows 8.1 tablets is now available from the Windows Store

Download from Windows Store

A mobile application for Windows Phone is out.

A free mobile application for operators is now available on the Windows Phone platform.
The first version of the app can be downloaded from the Windows Store http://www.windowsphone.com/s?appid=b5fa39a6-c9ff-4dc5-a9e5-68807f77f1af

A beta version of the Android mobile application is out.
The application is available on Google Play https://play.google.com/store/apps/details?id=ru.netrox.mobile

New API extension. Now users and websites can be created and deleted through the API.

There is an API available for sending information about the chats into CRM systems or other third-party systems.