Reports presentation redesigned and new functions added.
Now reports can be formed using various criteria.
New statistics information added.
+ reports redesigned
+ filters added (tyme, type, intitation, city, operator, department, source, request)
+ average contact duration for the period
+ overall number of operator messages for the period
+ overall number of operators for the period
+ operator call reaction time (min, max, avg)
+ operator contact time (min, max, avg)
+ number of chats with visitors without search query
+ "efficiency" and "share" parameters added
+ information on chat start time and last message time in chat for the operator
+ ability to hide headers and sending pages for each chat
A new 1.07 update for the NETROX SC live chat software is available on Google Play The version's main feature is the application's new ability to work in background mode and receive notifications.
Now you will not miss a message from a visitor even if you are working with another Android application on your mobile phone.
Visitor chat widget
Since today all users of the 1C-BITRIX CMS can install our live chat system directly from
their own profile on the 1C-BITRIX website
Direct link to our module
A mobile application for Windows Phone is out.
A free mobile application for operators is now available on the Windows Phone platform.
The first version of the app can be downloaded from the Windows Store http://www.windowsphone.com/s?appid=b5fa39a6-c9ff-4dc5-a9e5-68807f77f1af
A beta version of the Android mobile application is out.
The application is available on Google Play https://play.google.com/store/apps/details?id=ru.netrox.mobile